Refunds and event changes

Contact the event organizer

The event organizer handles event-specific questions, including refunds, cancellations, schedule changes, entry requirements, and ticket delivery. Find their contact details on the event page or in your ticket email.

Include the event name, order reference if available, the email used for the purchase, and a short description of your request in your private message. The organizer makes refund decisions under its event policy; submitting a request does not guarantee a refund.

Payment problems

For a suspected duplicate charge, payment error, or an order that did not complete, contact the organizer or Q2Tix support. Include the event link, approximate time and time zone, and the exact error message if one appeared.

Do not include card numbers, security codes, bank details, or passwords.

If the event details changed

Check the event page and messages from the organizer for current information. Ask the organizer whether your existing ticket remains valid and what options their event policy provides.