Contact Q2Tix support

Account and technical help

Email support@q2tix.com for help with your Q2Tix account, event setup, ticket sales, or check-in.

Include:

• Your organization name and the email associated with your Q2Tix login.
• The public event URL, if relevant.
• The page or action that failed and the exact visible error.
• The approximate time and time zone.
• Your browser and device, and whether the issue affects one person or several.

A redacted screenshot can help. Do not send passwords, integration keys, SMTP credentials, card details, or unredacted attendee lists.

Ticket holder questions

Contact the event organizer from the event page or ticket email for ticket delivery, entry, refunds, event changes, and other event-specific decisions. If you cannot identify the organizer, send Q2Tix support the public event link.

Payment and access problems

For a payment error, include the exact error or Stripe request reference if available, without payment-card information. For account access issues, explain what you see when trying to sign in; never send your password.

Refund decisions and event policies belong to the organizer. Stripe processing and payout schedules apply to ticket revenue, so support cannot promise a bank deposit date.