Find your tickets

Check your confirmation email

Look in the inbox used at checkout, including spam and junk folders. Search for the event name and check whether a different email address was used to place the order.

Your confirmation can include ticket information and a PDF ticket. Keep the ticket QR code ready for the organizer to scan at entry. Avoid sharing the ticket or its QR code publicly.

Wallet and text-message delivery

Apple Wallet and Google Wallet links are available when the relevant service is configured and available. If a wallet link fails, keep your email or PDF ticket available and contact the organizer for entry help.

SMS delivery is optional for eligible paid tickets and supported US mobile numbers. It is not guaranteed to arrive immediately. Check your email confirmation if a text has not arrived.

Still cannot find your tickets?

Contact the event organizer using the event page or a previous ticket email. Include the event name, the email used for the purchase, and the approximate order time. If you have an order reference, include it in your private message to the organizer.

If you cannot identify the organizer, email support@q2tix.com with the public event link so we can help direct your question.

Never send card details, passwords, or a ticket QR code in a public post.