Prepare for check-in

Before guests arrive

1. Sign in with the staff account that will work the door. Confirm it has access to the correct event and check-in functions.
2. Open the event's check-in screen on the device you will use. Q2Tix supports QR scanning in a mobile browser.
3. Allow camera access when the browser asks. If the camera is blocked, check the browser and device camera permissions, then reopen the check-in screen.
4. Confirm the device has a working network connection and enough battery for the event.

Check-in staff can have limited admission access. Ask an account administrator to resolve missing event access before doors open.

Check a ticket at the door

Scan the ticket's QR code and read the result before admitting the guest. Confirm that the ticket is valid for the event and has not already been redeemed. Only valid tickets from completed orders should be admitted.

If a code is unreadable, ask the guest to open the original email or PDF and increase their screen brightness. A wallet pass is another convenient copy when available.

When a ticket cannot be checked in

Ask the event's authorized manager to investigate an invalid, already-redeemed, or missing ticket. Do not assume a payment screenshot is a valid ticket.

For a technical problem, email support@q2tix.com with the event link, device and browser, approximate time and time zone, and the exact error. Say whether one device or all door staff are affected. Send only redacted screenshots.